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Invite colleaguesCorporate practitioners moving to mobile banking: Key factors driving adoption
Abstract
The appeal is undeniable. The ease, immediacy and accessibility that make mobile banking so attractive to consumers have not gone unnoticed by corporate practitioners. As companies seek to work smarter, faster and more efficiently, corporate mobile banking is a natural fit. By pushing the most-wanted, time-critical information out to corporate users, mobile banking allows them to stay in control on the go. With a smartphone, tablet or other mobile device, users can communicate transaction decisions and authorisations anywhere. As corporate practitioners begin to use mobile to perform critical banking functions, how will this change their expectations and interactions with their banks? Meanwhile, banks are applying lessons learned from previous mobile banking solutions to enhance the corporate user experience, add functionality and address mobile security concerns. This paper explores the growth in mobile and compares differences and similarities between consumer and corporate mobile banking, including small businesses. An analysis of trends and factors highlights key considerations in corporate mobile adoption: from which features and functionality to look for, to best practices for mobile security and a preview of what is in store for the future. This discussion includes industry research and the results of U.S. Bank’s proprietary research on mobile banking.
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Author's Biography
Laura Listwan CCM, AAP, is First Vice President and Manager of the Payments Product Management team for LaSalle Bank. She is responsible for management of the ACH, Account Reconciliation, Controlled Disbursement, EDI and Wires products, including developing strategic plans, identifying new product development concepts, and marketing and delivering these products to the middle and large corporate markets served by LaSalle Bank and ABN AMRO in North America. A Certified Cash Manager (CCM) and Accredited ACH Professional (AAP), she serves as the chairperson of the Electronic Payment Network Business Committee.